Frequently Asked Questions (FAQs)

Welcome to the Evisu Jeans FAQ section. Here are answers to some common questions about our products, services, and policies:

1. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website.

2. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online purchases. For in-store purchases, we may accept additional payment methods; please inquire at the store.

3. What is your return policy? You have [number of days, e.g., 30 days] days from the date of receipt to return an item for a refund or exchange, provided it is unused, unworn, and in its original packaging with all tags attached. Shipping costs are non-refundable.

4. Do you ship internationally? Yes, we ship internationally to select countries. Please check our Shipping Information page for details on shipping destinations and rates.

5. How long will it take to receive my order? Standard shipping within [country/region] typically takes between [number of days, e.g., 7-14 days] for delivery. Expedited shipping options are available at an additional cost.

6. Are there any additional charges for international orders? International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

7. How can I contact customer service? For any inquiries or assistance, you can reach our customer service team via email at [email protected]

8. Do you offer gift cards? Yes, we offer gift cards for purchase both online and in-store. Gift cards are available in various denominations and can be used towards any Evisu Jeans purchase.

9. Can I cancel or modify my order after it has been placed? We process orders quickly, but if you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

10. How do I care for my Evisu Jeans products? Care instructions can typically be found on the product label or tag. For specific care advice, please refer to our Care Instructions page or contact customer service for guidance.

11. Where can I find sizing information? Sizing charts are available on our website to help you choose the right fit. If you have specific questions about sizing, feel free to contact us for assistance.

12. How can I stay updated on promotions and new arrivals? Subscribe to our newsletter to receive updates on promotions, sales, and new product releases. You can sign up on our website or during the checkout process.

13. Do you offer discounts for bulk or corporate orders? We may offer discounts for bulk or corporate orders. Please contact our sales team at [email protected] for more information and to discuss your specific needs.

14. What should I do if an item I want is out of stock? If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, contact customer service for assistance with finding a similar product or checking availability at nearby stores.

15. How secure is my personal information when shopping on your website? We take the security of your personal information seriously. Our website uses industry-standard encryption technology to protect your data during transmission. For more details, please refer to our Privacy Policy.

If you have any other questions or concerns not addressed here, please don’t hesitate to contact us. We’re here to help!

Last Updated:

Thank you for choosing Evisu Jeans. We strive to provide excellent customer service and a seamless shopping experience.